Taking the "Difficult" out of "Difficult" Conversations
Practical tools and techniques for managers who want to successfully handle underperformance discussions
and behavioural challenges in the workplace.
This programme provides the ultimate, no-nonsense collection of practical tools and techniques for managers who want to successfully handle underperformance discussions and behavioural challenges in the workplace.
Key Areas Covered Include:
• How does underperformance manifest?
• What do you mean by evidence and how can I use this to establish the issue?
• Working with the EEC model;
• Practical skills development using authentic case study scenarios;
• What pitfalls might I fall into and how can I avoid these?
• How can I handle challenging behaviours?
Lynne-Marie Kelly
My name is Lynne-Marie and I set up Laser-learning as the online training arm of my international consultancy Creative Concepts Training ltd. Laser-Learning provides practical, inspiring online courses for managers so they gain the skills, expertise and confidence to pro-actively manage and develop their people.
We regularly receive great feedback from our programmes - here is one short example of what one of our course delegates told us:
"A brilliant start to what promises to be a dynamic and relevant programme. Really looking forward to the year ahead and working with a great group of people and facilitators"